Product Support

Thank you for purchasing Super Sketch 2.0 for Windows. The first thing you'll want to do is Register Super Sketch 2.0 for Windows.

Parsons Technology addresses customer needs and concerns in two departments:

Customer Service

Technical Support

If you are having a problem operating the Super Sketch program, there are a variety of options available to help you resolve your difficulty. The Trouble Shooting Procedure includes a list of steps you should follow before contacting Parsons Technology to resolve any problem(s) you may have.

The Problem Report is the form you should complete before contacting Parsons Technology's Technical Support Department (in the event you are unable to resolve your difficulty and need further assistance).

For more information see:

Registering Super Sketch 2.0 for Windows

Purchasing Other Products from Parsons Technology


Trouble Shooting Procedure

Whenever you encounter a problem with the program or have a software-related question, follow this procedure:

1.	Access Super Sketch's online Help (F1). This system presents operational information. You can run a search and locate various areas that pertain to that topic.

2.	Refer to the contents and index within the Super Sketch User's Guide you received with your program package for specific topic and page numbers.

3.	Refer to any README file included on your program setup disk(s). This file contains current information about Super Sketch.

4.	Use an automated service to get help. See the When You Need Help section at the front of your User's Guide for details or click on these topics:

CompuServe Information Service

GEnie

5.	If you still cannot resolve your problem, contact Parsons Technology's Technical Support. However, before you contact Parsons Technology, please fill out the Problem Report form. This will save you time on the telephone and is especially helpful if you cannot be at your computer when you call. Additionally, a technician may ask you to send this form.

To display the Problem Report form, click the button below. When the form appears, choose Print Topic from the File menu at the top of the window to print it.

For more information see:

Product Support - Customer Service and Technical Support

Problem Report

Registering Super Sketch 2.0 for Windows

Purchasing Other Products from Parsons Technology


Problem Report

Please print and complete this form BEFORE contacting Parsons Technology for Technical Support. To print the form, choose Print Topic from the File menu at the top of the window.

Registered Customer Information

Customer #:                            Today's Date:

Name:

Address:

City/State/Zip:

Day phone: (       )                   FAX number: (       )

Program Specific Information

Program and version:

Date ordered:                          Date replaced:

Please answer the following questions:

1.	Was there an error code or message?               (    )Yes        (    )No

If yes, please indicate the number and message including error address and

file name (if any).

Code #:                   Message:

2.	Is the computer locking up?                       (    )Yes        (    )No

3.	Any problems installing?                          (    )Yes        (    )No

Comments:

4.	How is the program being installed?

      ____from 3.5" disk to hard drive    ____from 5.25" disk to hard drive

5.	Did you use the DISKCOPY command on the original disks(s)?

                                                  (    )Yes        (    )No

Did any error messages occur?                     (    )Yes        (    )No

If yes, copy the messages here:

If no, make a DISKCOPY of all original disks to be certain the program is

not caused by a defective disk.

6.	Can you duplicate the problem at will?            (    )Yes        (    )No

On a separate sheet, please describe the specific problem and what

solutions you tried. In addition, list the steps which duplicate the

problem (if known). Add any other comments you feel are helpful.

System Profile

Please supply the following system information.

1.	Computer brand/model (check one):

   ___ PC XT       ___ PC AT       ___ 386       ___ 486       ___ Other PC

2.	DOS version and manufacturer (type VER at prompt):

You can find the information required for questions 3, 4, and 5 by choosing

Help Menu from the Windows Program Manager, then About Program Manager.

3.	Windows version:

4.	Operating mode (check one):          ___Standard            ___386 Enhanced

5.	Free memory and system resources:

6.	Other programs that you have running:

7.	We may need the contents of the files listed here. Please transmit the

information or have a printed copy in front of you when you call:

CONFIG.SYS

AUTOEXEC.BAT

WIN.INI

SYSTEM.INI

8.	Printer model (if necessary):

9.	Floppy drive size(s):                             ___ 5.25"        ___ 3.5"

10.	Monitor brand and model:

11.	Type of graphics card:     ___ HERC   ___ CGA   ___ EGA   ___ VGA   ___ MDA

___ Other (state type):

12.	Amount of available memory (CHKDSK C: at prompt):

Bytes available on disk:

Total bytes memory:

Bytes free:

XMS memory (MEM at prompt):


Registering Personal Chef for Windows
Registering Super Sketch 2.0 for Windows

When you purchase any product directly from Parsons Technology, you are automatically registered in our customer database. Therefore, you do not need to send in a registration card. Registration entitles you to the following registered customer benefits:

*	Free, unlimited technical support for current versions of all our programs.

*	Notices of updates to current products.

*	Announcements of new products.

If you purchased this product through a distributor, be sure to complete and return the customer registration card included with your packet. If you've misplaced the registration card, just click on the Display Form button below for a replacement. When the form appears, choose Print Topic from the File menu at the top of the window to print it.

You may also register your product by calling 1-800-847-6995 or faxing the registration card to us at 1-319-395-7449. Contact us at these same numbers with any address changes so that we can keep you current with Parsons Technology developments.

For more information see:

Product Support - Customer Service and Technical Support

Problem Report

Purchasing Other Products from Parsons Technology

Parsons Technology Product List


Parsons Technology Product Registration

We make it easy to register your product with three convenient methods:

Call 1-800-847-6995  Fax 1-319-395-7449	Print this form and mail it to:  Parsons Technology Registration  One Parsons Drive  PO Box 100  Hiawatha, IA 52233-9905
Name

Address

City                                                   State        Zip

Day Phone (      )                     Evening Phone (     )

Preferred disk size: [   ] 3.5" or [   ] 5.25"

If you are registering a Windows product, do you need 5.25" media?

[   ] Yes   [   ] No

Which of the following best describes you? (please check one)

[   ] I do not own Microsoft® Windows.

[   ] I own and use Microsoft® Windows.

[   ] I own Microsoft® Windows but don't use it.

Software use: (please check one)

[   ] I buy software for home use.

[   ] I buy software for business use.

[   ] I buy software for both uses.

Product Code: SSKCW


Customer Service

At Parsons Technology, you--the customer--are first. If you need help with any of the following, please call our Customer Service Department at 1-319-395-0115 or fax us at 1-319-395-0466. A friendly representative will be happy to help you.

*	Questions or problems about your bill.

*	Defective user's guides.

*	Questions or problems about your shipment.

*	Questions about returning a product.

For more information see:

Problem Report

Registering Super Sketch 2.0 for Windows

Technical Support

Purchasing Other Products from Parsons Technology

Parsons Technology Product List


Technical Support

Registered customers get free technical support for current versions of all our products. (See Registering Super Sketch 2.0 for Windows for information on registering.) We offer phone support that is best used for getting you up and running. In depth and on-going support is mainly and best provided via CompuServe and other online services, as detailed below. Because of time delays associated with corresponding by mail, we do not accept written correspondence.

Note: If you're hearing-impaired or have other physical disabilities that affect your communication, please mention this in your correspondence along with the method by which you prefer for us to respond to you.

Also use Technical Support to replace any defective disks.

Before you contact us for technical support ...

*	Have you checked the User's Guide, the online Help, and the README file supplied with the software disk(s) for possible solutions?

*	Can you duplicate the problem at will? Please try to repeat the steps that initially caused the problem.

*	Have you tried booting with a system-formatted DOS disk and running the program? See your DOS manual if you need help formatting a system disk.

*	Print out and complete the Problem Report.

If you are unable to resolve the problem after checking the above items, please contact us by one of the following methods rather than by mail:

*	The best way to get help quickly is to talk to us on CompuServe Information Service.

*	GEnie provides same-day response.

*	Another good way to get help is to use the Telephone

*	SmartFax gives you even more information.

For more information see:

Customer Service

Registering Super Sketch 2.0 for Windows

Purchasing Other Products from Parsons Technology


Purchasing Other Products
Purchasing Other Products From Parsons Technology

Parsons Technology offers a full line of quality products, including a new CD version of the best-selling It's Legal ® and our Information Please Almanac Series. Click here to view a Product List.

To order Parsons Technology products, visit your local software retailer or contact our Orders Department toll-free 24 hours a day at 1-800-223-6925. Outside North America, call 1-319-395-7300.  All our products come with an unconditional, money-back guarantee.  If you're not satisfied with a program or our service, simply return your package within 30 days for a full refund (excluding shipping).  No questions asked!

Our order line staff are eager to help you, but they are not trained in the mechanics of our software. Please do not call them with technical support questions. They cannot transfer your call to Technical Support.

You can order products using online services, too. To shop using CompuServe Information Service, type GO PA. If you use GEnie, type PARTECH. You can also place orders using Delphi.

For more information see:

Product Support - Customer Service and Technical Support

Registering Super Sketch 2.0 for Windows


Parsons Technology Product List

These exciting software packages are also available from Parsons Technology. To order any program, or to receive a catalog of available products, call 1-800-223-6925.

American History Atlas for Windows - Over 90 colorful maps and 1,200 detailed articles let you discover American history in the comfort of your own home!

Address Book for DOS or Windows - Forget crossing out old addresses and searching for scraps of paper, Address Book keeps track of all your addresses and phone numbers.

Announcements for Windows - Your easy-to-use personal printing press for creating cards, posters, banners, and more in just minutes.

Bible Illustrator for Windows - More than 2,500 thought-provoking stories, quotes, and anecdotes to enliven your Bible messages.

Calendar Works for Windows - A comprehensive personal information manager with calendar design features and much, much more.

Car Buyers' Companion for Windows - Shop for a new model car on your PC! Packaged with Home Buyers' Companion.

Crosswords Plus for Windows - Introducing Crosswords Plus--the two-in-one program that gives you 100 puzzles and helps you create your own!

Daily Journal for Windows - Keep track of everything that happens in your business or personal life with this fun and-easy-to-use program.

Diet Analyst for DOS or Windows - Simplifies the task of managing your family's health by analyzing the foods you eat, and keeps track of nutrients, cholesterol, exercise, and calories.

Education Planner for DOS or Windows - Make sure higher education stays within reach! Packaged with Retirement Planner.

Fabulous Fonts for Windows - 100 True Type fonts that will make your cards, posters, letters, memos, and presentations sizzle!

Family Origins for DOS or Windows - This complete genealogical program allows you to record and chart your family history for future generations.

Form Creator for DOS - The best way to produce professional-quality custom forms for businesses, homes, schools, and organizations.

Garden Planner for Windows - This start-to-finish planning tool lets you easily design a custom garden with your computer.  Choose the plants you'd like to include and get information on planting, germination, harvest times, and more!

Golf Digest's ScoreCard for Windows - Track every round and know your latest handicap with this exciting new program!

Holman Bible Dictionary for Windows - Enhance your understanding of every person, place, and event in the Bible with the Holman Bible Dictionary for Windows. Search by topic or Bible reference to find exactly what you're looking for.

Home Buyers' Companion for Windows - Find out what size mortgage you can afford and avoid surprises at closing time. Packaged with Car Buyers' Companion.

Image Packages for DOS or Windows - Full-color graphics to add pizzazz to your cards, posters, and banners (print in shades of gray on black-and-white printers).

Interest Vision Professional for Windows - Powerful, easy-to-use tool for calculating and comparing loan and investment options.

It's Legal for DOS or Windows - Protect your family and everything you own with valid wills and other legal documents.

Medical Drug Reference for DOS or Windows - Gain instant access to critical information on more than 5,00 prescription and non-prescription drugs!

Medical Matters for Windows - Organizing your family medical history and insurance information is a snap with this program. It also includes an online reference guide that defines medical terms in plain English, and gives information on over 4,000 prescription and non-prescription drugs.

Membership Plus for DOS - The record-keeping software designed for churches, service groups, and more! Makes it easy to organize records, update membership lists, and track contributions.

PC Bible Atlas for DOS or Windows -Colorful, detailed maps of the biblical holy lands with text describing historical events.

Personal Advocate - Address database and sample letters help you make the government, credit bureaus, and businesses work for you.

Personal Tax Edge for DOS or Windows - An "excellent value" and easy-to-use tool for preparing and filing your federal income taxes.

Plain-Language Law Dictionary for DOS or Windows - Never be stumped by legal mumbo-jumbo again!

ProCalc 3D for DOS - ProCalc has more than 100 built-in functions, a powerful macro language, password protection, database capabilities, and more!

QuickVerse for DOS or Windows - Powerful online concordance for Bible study, comparison, and research. Choose from eight different Bible translations. (Extra translations sold separately.)

Resident Expert for All Versions of DOS - Never be stumped by DOS again! This online reference guide puts everything you need to know about DOS at your fingertips--including DOS 6.0!

Retirement Planner for DOS or Windows - Plan now to keep your retirement years truly golden! Packaged with Education Planner.

Screen Dreams for Windows - This screen saver changes your computer monitor into a gallery of beautiful photographs depicting the theme of your choice: Holy Lands, Golf Digest, or Spectacular Adventures!

Super Sketch for DOS or Windows - Unleash your creativity with this powerful, easy-to-use drawing program! Super Sketch puts a fully array of shapes, symbols, colors, patterns, and borders at your fingertips to create charts, flyers, graphs, diagrams, and much more!

The Information Please Almanac Series for DOS or Windows - These unique reference tools put volumes of information right on your computer screen. Choose from The Information Please Almanac or The Information Please Business Almanac and Desk Reference.

ViruCide Plus for DOS or Windows - Protect your PC from more than 2,300 known and unknown viruses with this comprehensive protection package.

Wordquest for Windows - Wordquest gives you two exciting word games in one program! You can play the same puzzle two ways--either circle words in the classic WordMaze letter grid or play fill-in-the-blank with the challenging WordTangle puzzle. You can even create your own puzzles!

For more information on these and other Parsons software products, call 1-800-223-6925 (outside North America, call 1-319-395-7300) or see your local software retailer.


Defective Disk Replacement

Usually you receive one of these messages if you have a bad disk:

"General failure error reading drive ..."	"Sector not found ..."

"CRC error ..."	"Bad sector ..."

"Unrecoverable read error ..."	"Address mark not found ..."

To check, use the DISKCOPY command to copy the entire disk. DISKCOPY reports any bad sectors. (See your DOS manual.) Check all disks. To replace defective disks, call Customer Service at 1-319-395-0115. Within 30 days of purchase, we replace disks free. After this, contact Customer Service for prices.


CompuServe Information Service

If you are a CompuServe member, type GO PARSONS at any menu prompt. Select the forum and complete the Problem Report found in the Miscellaneous Info. library (file name: SYSPRO.TXT) or in the back of your User's Guide. We do our best to respond to questions within 24 hours in the forum only.

You may also discover that many of your questions have already been answered. You can tap into our library of application bulletins and other information releases. You can participate in a progressive dialog with experts and other helpful users.

If you would like to receive a free introductory membership to CompuServe, call CompuServe's Telephone Sales and Inquiry Department at 1-800-848-8199 and ask for Representative #194. (You'll also need a telecommunications program and a modem.)


GEnie

If you prefer, you also can reach us on GEnie. Parsons Technology can be found in the IBM RoundTable, under Category 31, and in Software Library Section 10. You can leave your messages in Category 31 under topics for each of our products. We check GEnie once each working day, so your question will be answered in approximately 24 hours.


Telephone

The Technical Support Department's voice number is 1-319-395-7314.

Before you call, make sure your computer is turned on and the relevant program running (if possible). Have the completed Problem Report at your fingertips.

An automated attendant will direct you to the right location and give Technical Support Department hours. We are a service-oriented company and will take all the time needed to answer your questions. But when you first dial in, you may have to wait a short time while we offer this same attention to the callers ahead of you.


SmartFax

Parsons Technology also maintains a SmartFax system which lets you receive technical bulletins, product descriptions, and other information about our products automatically. Just call from your own FAX machine. The SmartFax number is 1-319-395-0176.

The system will answer with a voice and will ask you which document you would like to receive. Choose document 100 for instructions for using the system and a partial directory of available information. Choose 101 for a complete directory. The item you choose will be sent directly to your FAX machine. This service is available 24 hours a day. You must call from a FAX machine.